Privacy Policy - Playminis

1. Information We Collect

Information You Provide:

Contact Information: Name, email address (when you contact us)
Order Support Information: Name, phone number, delivery city/address, product choices, size, quantity, and order messages shared for direct website checkout
Communication Data: Messages sent through contact forms, email, or WhatsApp checkout/support threads

Information Collected Automatically:

Website Analytics: IP address, browser type, device information, pages visited
Location Data: Approximate location based on IP address

2. How We Use Your Information

We use your information for:

✅
Customer Service: Responding to inquiries and providing support
✅
Website Improvement: Analyzing user behavior and optimizing content
✅
Order Fulfillment: Confirming direct website orders, delivery details, returns, refunds, and product support

3. Direct Website Orders and Amazon Purchases

Important Note About Sales Channels:

Playminis products are available through direct checkout on playminis.in and on Amazon India. For direct website orders, checkout details are shared through the Playminis WhatsApp order thread and used only for order confirmation, delivery, support, returns, and refunds.

For purchases made on Amazon, payments, shipping, and customer data related to orders are handled by Amazon. We do not collect or have access to your Amazon purchase information, payment details, or shipping addresses. Please refer to Amazon India's Privacy Policy for information about how Amazon handles your data.

4. Data Sharing & Disclosure

We DO NOT sell your personal information to third parties. We may share limited data with:

Analytics Services: For website performance analysis (anonymized data)
Order Support Services: Only as needed to fulfill or support a direct website order
Government Authorities: When legally required

5. Data Security

We implement security measures to protect your information:

Secure servers hosted in India
Regular security audits
Limited access to personal data

6. Your Data Rights

You have the right to:

✅ Access: Request a copy of your personal data we hold
✅ Correction: Update or correct inaccurate information
✅ Deletion: Request deletion of your data

7. Children's Privacy

While Playminis sells children's clothing, our website is intended for adults (parents/guardians). We do not knowingly collect information from children under 18 years of age.

8. Contact Us

For privacy-related questions:

Brand: Playminis by AR Hosiery

Location: Delhi, India

Note: For direct website order queries, use the Playminis WhatsApp checkout thread. For Amazon orders, please contact Amazon India customer service directly.

Governed by Indian Law

This Privacy Policy is governed by the Information Technology Act, 2000, and applicable data protection laws in India. All disputes are subject to the jurisdiction of courts in New Delhi, India.